Transforming people, performance, and potential.

Whether supporting workforce development or student success, I design engaging, data-informed learning solutions that align objectives, instruction, and assessment to help learners build confidence, develop new skills, and achieve meaningful outcomes.

👜 Professional Bio

Learning & Development and Instructional Design professional with expertise in curriculum development, learning experience design, digital learning solutions, and Learning Management System (LMS) administration. Proven success designing scalable, learner-centered experiences that improve performance, increase engagement, accelerate time to proficiency, and deliver measurable business and academic outcomes. Partner with subject matter experts, trainers, UX designers, media developers, and cross-functional stakeholders to create innovative learning solutions using generative AI, prompt engineering, intelligent coaching, and gamified eLearning.

Path LMS
Canvas LMS
D2L Brightspace
Blackboard Learn
Moodle
Cornerstone OnDemand
Workday Learning
Absorb LMS
Community Brands
Google Classroom

💻 Authoring & Tools

💾 LMS Platforms

Articulate Storyline 360, Google Slides, Articulate Rise 360, Camtasia, Adobe Captivate, Canva, Microsoft PowerPoint
Adobe Photoshop, Power BI, Prezi, Adobe AfterEffects, ChatGPT, Copilot, Claude, Gemini, GROK, Perplexity, GenSpark AI, Magic School, SciSpace AI, Mentimeter, Kahootz!, ZOOM, LOOM

Delivered and facilitated learner-centered instruction across the equivalent of three courses per semester for both high school and college students, achieving 95%+ student satisfaction and 100% course completion. Designed and continuously refined inclusive curriculum using instructional technologies, evidence-based assessment strategies, and performance data to enhance learner engagement and outcomes. Mentored students through capstone projects, internships, and career readiness, contributing to a 90% internship placement rate, while collaborating with faculty and program leadership to advance curriculum innovation, integrate emerging technologies, and foster an inclusive learning environment that promoted student persistence, achievement, and professional growth.

STUDENT SUCCESS ADMINISTRATOR — Oral Roberts University, Tulsa, OK

Work History

PROFESSIONAL EXPERIENCE

ADJUNCT EDUCATOR: OKC THUNDER FELLOWS — Oklahoma City Thunder® NBA Basketball | June 2024 - June 2025

LEARNING MANAGEMENT SYSTEMS ADMINISTRATOR — IAOMS, Chicago, IL | March 2023 - June 2024

BRAND AMBASSADOR: ON-BOARD OPERATIONS — Royal Caribbean Cruise Lines | January 2016 - January 2020

SENIOR MARKETING COMMUNICATIONS CONSULTANT — Int'l Brotherhood of Teamsters | January 2020 - March 2023

OTHER RELEVANT EXPERIENCE:

Over a decade of experience designing instructional programs, developing curriculum, administering learning management systems, and leading learning initiatives that empower employees, educators, and students to achieve measurable success.

EDUCATION and CERTIFICATIONS:

ACCOUNT MANAGER: SMALL BUSINESS HMO/PPO PLANS
Kaiser Permanente | May 2005 – December 2009 | Burbank, CA

PRODUCTION MANAGER & EVENT PLANNER
Abbott Laboratories | April 2002 – August 2004 | Abbott Park, IL

INTERNSHIP: CREATIVE AFFAIRS & DEVELOPMENT
Jim Henson Company | Aug. 1999 – March 2000 | Hollywood, CA

INTERNSHIP: DIGITAL EDITING & MOTION CAPTURE
Kappa Production Studios | Aug.1999 – March 2000 | Burbank, CA

OTHER TECHNICAL PROFICIENCIES:

Master of Education (M.Ed.), Educational Leadership & Teaching
Oral Roberts University, Tulsa, OK
Program emphasizing strategic leadership, instructional excellence, curriculum design, and organizational learning.

Bachelor of Science (B.S.), Integrated Studies
Columbia College Chicago, Chicago, IL
Multidisciplinary degree focused on integrating communication, leadership, and problem-solving across academic disciplines. Strengthened my ability to analyze complex challenges, connect ideas across functional areas, and develop innovative learning solutions.

aPHR (Associate Professional in Human Resources)
Human Resources Certification Institute (HRCI)
Credential: 01t1M00000NJYmgQAH

Salesforce, Zoom Webinar, Webex, Ellucian, ARGOS, Accudemia, Vision, WaitWell, Microsoft 365, Adobe Creative Suite, Drupal, Constant Contact, HubSpot, Insightly, Mailchimp, WordPress, YouTube, Logic Pro X, Sprout Social, Hootsuite, Marketo, Google Analytics, Facebook, LinkedIn, Instagram, X (formerly known as Twitter), Asana, Slack, Wrike, MS Teams, MS SharePoint, Google Workspace, Monday.com, Beginning Web Page UI & System Design, Beginning Animation / Motion Design, Intermediate Photo Retouching

Coordinated 10 to 30 daily and weekly events by collaborating with seven cross-functional departments to deliver seamless, high-quality guest experiences. Planned and executed multi-platform social media campaigns to increase event visibility and engagement while resolving more than 4,000 customer inquiries with professionalism and efficiency. Through exceptional communication, relationship building, and proactive problem-solving, I contributed to a 15.7% increase in customer satisfaction and strengthened brand loyalty in a fast-paced, customer-focused environment.

Led strategic communications, branding, and stakeholder engagement initiatives for multiple labor organizations by managing digital media, executive communications, large-scale events, and multimedia campaigns. Coordinated training events and conferences serving thousands of participants, directed crisis communications during the COVID-19 pandemic, developed fundraising initiatives exceeding $100,000, and optimized communication workflows through effective project management, cross-functional collaboration, and audience-centered messaging. This experience strengthened my expertise in instructional communication, change management, and organizational learning strategies.

Managed the end-to-end delivery of digital learning initiatives for a global professional association serving more than 4,000 members. Oversaw LMS administration, designed and developed proprietary eLearning programs, facilitated virtual learning events, and produced multimedia educational content to enhance learner engagement across multiple platforms. Leveraged analytics, SEO, learner assessments, and participant feedback to optimize learning experiences, improve knowledge retention, increase digital engagement, and support strategic initiatives, including the organization's first mobile application and international conference planning.

Deliver comprehensive student success and learning support for a portfolio of more than 3,000 students by combining personalized coaching, data-driven interventions, and technology-enabled solutions to improve engagement, persistence, and academic achievement. Utilize enterprise student information systems and learning technologies to analyze performance trends, implement targeted retention strategies, ensure regulatory compliance, and contribute to a 12% increase in student retention and a 95% student satisfaction rate. This experience strengthens my expertise in learner engagement, performance improvement, and the design of scalable, learner-centered support systems.

Ellucian Recruiter Foundations
(Credential: 01t1M00000NJYmgQAH)

Ellucian Recruiter Foundations
(Credential: 01t1M00000NJYmgQAH)

Testimonials

Real experiences from colleagues, supervisors, stakeholders, subject matter experts, and learners who have partnered with me to design engaging learning experiences, improve performance, and achieve measurable results.

“Real conversations helped me stop translating in my head and start speaking naturally. And everything is explained simply.”

– Mark D., General English student

“The structure is very clear, well-organized, thoughtfully designed, but the lessons never feel stressful or overwhelming.”

– Sofia L., Intermediate learner

“Flexible schedule, thoughtful guidance, personalized support, and noticeable progress within just a few weeks. Thank you!!”

– Daniel R., Private lessons student